Manager, Clinic Operations Management (Healthcare)

The Operations Manager will be responsible for the day-to-day operations of Specialist Outpatient Clinics, ensuring high-quality patient care, operational efficiency, financial sustainability and compliance with necessary regulations.

RESPONSIBILITIES

Operational Leadership & Business Management:

• Oversee the daily operations of the specialist clinics, ensuring efficient service delivery and high patient satisfaction.
• Manage staffing levels, resource allocation, and operational workflows to optimize patient throughput and care quality.
• Develop and implement operational policies, procedures, and best practices across clinics.
• Work closely with Management, Doctors, staff and patients in ensuring operational needs are met and resolved.
• Ensure full compliance with necessary authorities and accreditation requirements are in place for all clinics.

Compliance and Licensing:

• Ensure all clinics are fully compliant with all regulatory requirements.
• Ensure regular maintenance of required practices as per the license / certification / accreditation requirements.
• Coordinate with regulatory agencies, prepare for inspections, and respond to audits.

Strategic Planning and Development:

• Participate in the development and execution of strategic plans for expanding clinic services and improving operations.
• Work closely with senior leadership to align operational goals with organizational objectives and long-term vision.
• Identify growth opportunities and recommend strategies for service expansion, partnerships, and process improvements.

Team Management and Development:

• Lead and manage a team of Executives and clinic operations staff
• Promote a culture of continuous learning, professional development, and accountability.
• Conduct regular performance reviews, provide coaching, and foster a collaborative work environment.

Budget and Financial Management:

• Support in the financial performance of the clinics, managing budgets, expenses, and revenue targets.
• Collaborate with Ops Management & Finance teams to analyze financial reports, identify cost-saving opportunities, and ensure financial sustainability.

• Degree in Business, or a related field
• Minimum 5 years’ experience in Healthcare Operations, with at least 3 years in managerial or team management capacity
• In-depth knowledge of healthcare regulations, licensing requirements and compliance standards
• Strong financial acumen to manage business units
• Good interpersonal, communication and organizational skills
• Positive people management skills, proactive and service orientated
• A team player with a positive attitude, professionalism and a strong work ethic

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

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We regret to inform that only shortlisted candidates would be notified.