Cleaning Operations Manager

Company: SQ 1 Development Pte Ltd

Are you a results-driven leader with a passion for operational excellence? Do you thrive in fast-paced environments where your organizational skills can shine? If so, we have an exciting opportunity for you!

About Us:

SQ 1 Development Pte Ltd is a leading provider of commercial cleaning services, committed to delivering high-quality, reliable, and customized solutions to our clients. With a strong reputation for excellence, we serve a diverse range of industries, ensuring clean, safe, and welcoming environments for their employees and customers.

Position Overview:

Your leadership will be key in maintaining our reputation for excellence and driving the continuous improvement of our services.

Key Responsibilities:

• Hiring of Janitors: Lead the recruitment, onboarding, and training of janitorial staff to ensure a high-performing team that meets our service standards.
• Managing Multiple Customer Relations: Build and maintain strong relationships with multiple clients, addressing any concerns promptly and ensuring ongoing customer satisfaction.
• Manage and Monitor Janitors' Performance: Oversee the performance of janitorial staff, conducting regular evaluations, providing feedback, and implementing performance improvement plans as needed.
• Manage Attendance Submission and Stock Ordering: Ensure accurate and timely submission of staff attendance records and manage the procurement and inventory of cleaning supplies to meet operational needs.
• Team Leadership: Motivate and guide supervisors and janitors to deliver outstanding service, fostering a positive and productive work environment.
• Operations Management: Oversee daily operations, ensuring efficient scheduling, resource allocation, and adherence to service standards.
• Quality Control: Implement and monitor quality control processes to ensure all cleaning services meet or exceed client expectations.
• Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising service quality.
• Health & Safety Compliance: Ensure all operations comply with health and safety regulations, providing training as needed.
• Continuous Improvement: Identify opportunities for process improvements and lead initiatives to enhance operational efficiency.

Qualifications:

• Proven experience as an Operations Manager or in a similar role, preferably within the commercial cleaning or facilities management industry.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure and handle multiple priorities simultaneously.
• Strong communication and interpersonal skills.
• Proficiency in operational software and tools.
• A commitment to delivering high-quality service and exceeding client expectations.