Customer Service (Credit Collection) - 6 months contract - Geylang
Manpower Staffing Services Geylang Temporary
Responsibilities:
- Manage written-off portfolio to meet the individual and team performance targets.
- Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the bank.
- Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
- Deliver excellent quality service to Customers to achieve total Customer satisfaction.
- Resolve and follow up on Customer complaints and queries within stipulated timeframe.
- Proactively identifies issues, irregularities and emerging risks, takes swift action to provide resolution.
- Ensuring compliance with Group Policy and Standards, local laws and regulations of the Bank.
- Responsible for preparation of letters (i.e. Reminder Letters, Statement of Account, Settlement Letter etc.)
- Engage in digitalisation and leverage on data analytics tools to provide contextualised insights, and to improve performance and processes.
- Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work towards risk mitigation.
- Work and collaborate with team to achieve team's goals and performance.
Requirement:
- Bachelor's degree in Banking, Finance or in related field.
- Minimum 6 months of experience in Credit Analyst or related role.
- Must have excellent proficiency in Microsoft Excel.
- Able to work in a fast paced and rapidly changing environment.
- Good organizational and time management skills.
Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955
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