General Manager - Choa Chu Kang

Reports To: Director / Owner

Job Summary:

We are seeking an experienced and passionate General Manager to lead the operations of a premium F&B concept—featuring a modern lounge and wine bar experience. The ideal candidate is customer-focused, business-savvy, and capable of managing a high-performance team while maintaining exceptional service standards, profitability, and brand reputation.

Key Responsibilities:

1. Business Operations

• Oversee daily F&B lounge/wine bar operations, including opening/closing procedures, floor management, and guest satisfaction.
• Ensure smooth coordination between kitchen, bar, and service staff.
• Monitor inventory levels, purchasing, and supplier relationships to ensure cost efficiency and quality control.

1. Team Leadership & Staff Management

• Recruit, train, mentor, and lead a motivated service and kitchen team.
• Conduct regular staff briefings, appraisals, and performance evaluations.
• Create a positive work environment that promotes teamwork, accountability, and growth.

1. Customer Experience

• Ensure excellent guest service and personalized experiences for clientele.
• Handle VIP customers, reservations, complaints, and special requests professionally.
• Maintain a strong presence on the floor and engage with guests regularly.

1. Financial Management

• Manage budgeting, sales forecasts, cost control, and profitability metrics (e.g., food & beverage cost, labor cost).
• Analyse P&L statements, implement revenue-boosting strategies, and optimize expenses.
• Prepare and submit reports to the owner/director on performance and targets.

1. Sales & Marketing

• Work with the marketing team to plan and execute promotions, events, wine tastings, and seasonal campaigns.
• Develop collaborations with wine suppliers, local influencers, or partner brands to enhance visibility.
• Monitor and respond to online reviews, social media, and reservation platforms.

1. Compliance & Standards

• Ensure adherence to NEA, SFA, liquor licensing, fire safety, and workplace health regulations.
• Maintain high standards of cleanliness, hygiene, and service quality.

Requirements:

• Minimum 5 years of F&B or hospitality management experience, preferably in upscale dining, lounges, or wine bars.
• Proven leadership in managing teams and achieving business goals.
• Solid knowledge of wines, cocktails, and fine dining service standards.
• Strong financial acumen and P&L management experience.
• Excellent interpersonal and communication skills.
• Ability to work nights, weekends, and public holidays as required.

Preferred Attributes:

• Creative mindset with a passion for hospitality trends and customer experiences.
• Tech-savvy with experience using POS, reservation, and HR/staff scheduling systems.

Compensation & Benefits:

• Competitive salary: SGD $3,000 – $6,000 (depending on experience)
• Career development opportunities
• Medical and leave benefits