Customer Service Officer

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

The role of Customer Service Officer is responsible for attending to customers’ orders and inquiries and process their orders.

Job Responsibilities:

• Attend to customers’ orders through phone, fax, email and sales personnel
• Process order by generating invoices, credit & debit notes and internet billings
• Co-ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback

Requirements:

• GCE 'O' level, Diploma or equivalent
• Alert, efficient, responsible, resourceful and service oriented
• Good communication skills & good attitude
• Able to work under pressure and with minimum supervision
• 5 days work week (4 week days + 1 weekend / 5 week days)

Benefits:

• Up to 18 days Annual Leave
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program