Assistant restaurant manager / restaurant manager

apartmentPrivate Advertiser placeToa Payoh scheduleFull-time calendar_month 
Why You Will Enjoy Working With Us!
  • Medical and Dental Benefits
  • Leave and Staff Discount Benefits
  • Staff Meals Provided
Key Responsibilities
  • Develop a strong understanding of the restaurant’s concept, menu, and service standards
  • Create memorable dining experiences by anticipating guests’ needs, and offer thoughtful food and beverage recommendations
  • Manage reservations, events, and guest enquiries through the online reservation system and other communication channels
  • Take on a hands-on approach to ensure daily operations run smoothly
  • Guide and support team members in handling guest feedback and enquiries with professionalism and empathy
  • Identify operational issues proactively, propose practical solutions, and escalate concerns when needed
  • Lead by example by consistently upholding the restaurant’s service standards and values
  • Ensure dining areas and service stations are clean, well-organised, and setup is complete prior to guests’ arrival.
  • Oversee accurate and timely order-taking and entry into the POS system
  • Prepare beverages according to the established recipes and standards
  • Work closely with the kitchen team to maintain efficient operations
  • Ensure take-away orders are packed securely and handed to the correct guests or delivery partners
  • Manage incoming orders from delivery platform app promptly and accurately
  • Maintain high standards of cleanliness and hygiene throughout the restaurant
  • Support overall restaurant operations to enhance the guest dining experience
Requirements
  • At least 2 years’ relevant experience, preferably in an upscale dining environment
  • Clear and professional verbal and written communication skills
  • Experience using POS systems and online reservation platforms
  • A polished, service-driven mindset with a genuine passion for hospitality
  • Strong teamwork skills with the ability to perform under pressure during peak periods
  • Proven problem-solving abilities with initiative to improve service and operations
  • A strong guest-focused approach and ability to prioritise tasks while enhancing the overall dining experience
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