Healthcare Operations, Assistant Manager / Senior Executive - Toa Payoh
JobStudio Toa Payoh Full-time
Job Summary:
Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects.S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilization.
Job Benefits:
- Overall Package Includes AWS + Bonus + Medical Benefits (Self & Dependent) + Annual Leave
- Monday to Friday office hours
- Professional Development Opportunities
Job Responsibilities:
- Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
- Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
- Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
- Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects
- Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
- Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
- Participate actively in relevant projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
- Handle customer complaints and follow up with service recovery if necessary.
- Review and update policies and procedures as needed.
Job Requirements:
- Degree in any discipline with minimum 3 years’ work experience in healthcare industry
- At least 2 years of experience in managing frontline staff
- Analytical, quantitative with strong communication skills (written and verbal)
- Proficient in Microsoft Word/Excel/PowerPoint
** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**
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JOBSTUDIO PTE LTD
EA License No: 10C4754EA Personnel: Tan Pin Hong
EA Personnel Reg No: R25128652
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