Community Manager, Junior - Yishun

Responsibilities:

• Manage and moderate online comments across social media platforms (Instagram, TikTok, YouTube, Facebook, and X) and livestreams to ensure adherence to community guidelines; escalating to Creative Director (Social) and Director of Marketing & Strategy when necessary.
• Monitor online conversations about our Client – incl. but not limited to brand, stars, voice actors, and title mentions, comments, messages, and inquiries – surfacing relevant opportunities for engagement and brand advocacy.
• Remove harmful and/or inappropriate content and maintain a safe, inclusive, and respectful online environment
• Keep channels updated through regular upkeep of playlists, profile settings, pinned posts, etc.

• Co-create a customer engagement strategy, including in-platform initiatives, to foster authentic conversations with the community, and elevate the experience of fans and communities.
• Respond to and engage with audience comments and brand accounts ensuring a consistent tone of voice.
• Incorporate cultural and fandom insights where relevant.

• Create comprehensive reports on overall community sentiment and notable trends to provide meaningful feedback and insights.
• Share insights and feedback with internal teams to inform strategy, creative direction, and campaign planning based on gathered community feedback
• Stay up-to-date on industry trends, platform developments, and audience behavior

Requirements:

• At least 2 years of experience in social media, communication, or digital marketing, with a proven track record of driving measurable growth for a brand or digital agency
• Strong understanding of anime, fandom culture, online communities, and knowledge of manga and games is a plus.
• Fluent in English with excellent written communication skills, spelling, and grammar, with strong attention to tone and cultural sensitivity.
• Conversational fluency in Japanese is a strong plus.
• Experience with reporting community insights and identifying audience sentiment
• Strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment