Community Manager

Working location: Bukit Batok

The Community Manager focuses on supporting and enhancing the overall quality of life of residents in the Community Care Apartments (CCA) to achieve the typology goals of shortening disability years, active aging, and ageing-in-place.

Job Description:

• Key resource person to assist with residents’ queries and custodial care needs
• Arrange care and support services as requested by residents
• Oversee all care services and operational support services, including facility and furniture maintenance, cleanliness, logistics, safety and security
• Monitor and feedback on vendors and contractors performance of contracted housekeeping, repair and maintenance services
• Adhere to the procurement protocols for the procurement of services etc
• Liaise with organisational and individual entities for CSR activities
• Ensure proper upkeep and maintenance of residents’ records
• Undertake appointments relating to facility management of the premises e.g. Fire Safety Manager (FSM)

• Work with CCA staff, community partners and volunteers to formulate and review engagement programmes and organised activities for residents
• Develop understanding of the history and needs of CCA residents, categorise them based on vulnerability and conduct engagements and check-ins at appropriate junctures to ensure their well-being and needs are met
• Update and promote events to residents through various communication platforms
• Build relations with residents’ NOK to support residents to age in place

• Plan, develop and implement meaningful programmes for residents to participate
• Manage and execute a volunteers’ framework
• Build and maintain strong relationships with community partners and volunteers to ensure a sustainable pipeline of community and volunteer support
• Work with community partners/volunteers for periodic health check services

• Supervise a team of CCA staff and plan roster to ensure adequate manpower at all times
• Data tracking and analysis of engagement programmes for review
• Collect data for management and KPI reporting and tracking
• Any other duty as assigned by supervisors

Requirement:

• Degree in any discipline
• Preferably with some Social Work background
• At least 3 to 4 years of experience in hospitality, e.g. Hotels, Serviced Apartments, Airlines, etc.
• Experience in Community Care sector will be beneficial
• Demonstrate good communications and people engagement skills, preferably the use of local languages and dialects
• Able to lead a team of various expertise to support the residents’ wellbeing
• Good organisation ability
• Able to form networks and strong linkages with stakeholders
• Proficient in social media platforms
• Able to propose to management enhancements to the work processes and ideas to improve residents’ wellbeing.