[ref. k90852421] IT Executive - Toa Payoh

Job Description:

We are seeking a IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues.
• Coordinate software updates, integration, and maintenance. Assist with installing and setting up workstations, PCs, printers, and other IT equipment.
• Track IT assets, software licenses, and hardware inventory. Manage asset tagging, software installations, and network patching.
• Administer Windows OS, MS Office apps, and other software. Ensure smooth operation of network systems, including handling printer and label printer issues.
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset).
• Maintain technical support documentation, manage IT inventory lists, and track asset movements. Perform ad-hoc administrative duties as required.
• Assist in generating and managing service requests for new employees' IT assets.
• Maintain the company’s network, firewall, and ensure system security.
• To maintain an up-to-date database of company IT related.
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives.
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget.

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience
• Basic knowledge of IT data security principles.
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).