Front Office Manager - Toa Payoh

Operational Management:

• Supervise day-to-day front office operations, including guest registration, room assignments, and cashiering functions.
• Monitor room availability and manage room inventory to maximize occupancy and revenue.
• Ensure compliance with hotel policies, procedures, and brand standards, maintaining a high level of service excellence at all times.

Guest Relations:

• Serve as the primary point of contact for guest inquiries, requests, and concerns, providing personalised and attentive service.
• Handle guest complaints and resolve issues promptly and professionally, striving to exceed guest expectations and ensure satisfaction.

Team Leadership and Training:

• Lead, motivate, and mentor the front desk team, fostering a culture of teamwork, excellence, and continuous improvement.
• Conduct regular training sessions and performance evaluations to enhance staff skills and service delivery.

Financial Management:

• Monitor front office revenue and expenses, implementing strategies to optimize revenue and control costs.
• Prepare and analyze front office reports, including occupancy forecasts, revenue projections, and guest satisfaction scores.

Qualifications:

• Proven experience as a Front Office Manager or similar role.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with the ability to interact confidently with guests and colleagues.
• In-depth knowledge of hotel reservation systems, property management systems (PMS), and front office operations.
• Exceptional organisational and problem-solving abilities, with attention to detail.
• Familiarity with hotel industry trends, market dynamics, and guest preferences.