Customer Service and Operations Executive

You will play a key role in managing customers and bookings, flight planning, monitoring cargo capacity, and maintaining strong relationships with freight forwarders and internal stakeholders.

Key Responsibilities:

• Handle reservations and respond to inquiries related to cargo bookings, flight schedules, routing, and shipment tracking for assigned airlines.
• Flight planning and optimization, and post departure reports
• Post-flight departure closing and verifications using internal systems and Excel.
• Coordinate with freight forwarders to ensure booking data is current and capacity utilization is optimized.
• Liaise with the Sales Manager to provide timely updates on capacity availability for assigned airlines.
• Work closely with airline principals to align with and support company objectives.
• Build and maintain strong working relationships with key freight forwarders, and Ground handling agents to drive performance and service excellence.
• Address operational issues pre/post flight departure, and manage any shipment discrepancies effectively.
• Perform other relevant duties and responsibilities as assigned by management.

Requirements:

• Prior experience in air cargo operations, logistics, or freight forwarding is preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Excel and logistics systems.
• Ability to multitask and work effectively under pressure.
• A team player with a customer-first mindset and attention to detail.

• Work with leading global airline partners.
• Opportunities for career development in the logistics and cargo industry.
• A supportive and collaborative team environment.
• Medical & dental benefits