Customer Service Agent
Zuellig Pharma Changi Full-time
Responsibilities
- Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours.
- Ensure achievement of departmental service level at all times.
- Ensure timely and accurate processing of orders received through the order hotline.
- Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
- Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
- Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
- Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
- Responsible for collection of information and timely log in of feedback in the CRM system.
- Verify and analyses information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
- Ensure timely feedback of all problems and issues from customers and principals.
- Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc. or any other duties assigned.
- Ensure strict adherence and compliance to ISO procedures.
- Any other tasks that may be assigned.
- Minimum Diploma in Business Admin discipline.
- Min 2 years relevant experience in logistics operations or customer service role preferred.
- Good verbal and written communication skills.
- Good interpersonal skills and meticulous in handling assigned tasks.
- Customer service related experiences.
GMP GroupChangi
Position: Customer Service Agent / Customer Service Officer
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Working Date & Time: 6 days, Rotating Shift
Working Location: Changi Airport Terminals
Benefit: 12 days AL, $200-$500 Shift Allowance, OT Allowance, AWS, Staff...
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Job Responsibilities
• Handle enquiry from the customer
• Assist customer on their booking and reservation
• Providing a good customer service to the customer
• Assist in collecting payment
• Generation report at the end of the day
Job...
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JOB PURPOSE
The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed...