Senior Manager, IT

Senior IT Manager

Responsibilities

• Lead and manage both in-house and outsourced IT teams to ensure consistent, high-quality desktop and infrastructure support
• Oversee daily IT operations, ensuring seamless service delivery across the organization
• Monitor system performance, conduct routine audits, and plan upgrades or replacements
• Maintain hardware/software inventories, lifecycle management, and system documentation

• Act as the primary operational liaison between IT and business stakeholders, communicating service status, risks, and constraints
• Provide technical guidance to subsidiaries and align local IT teams with group-wide strategies and standards

• Manage external vendors and service providers, including performance monitoring, SLA adherence, and issue escalation
• Ensure contractual obligations and service expectations are consistently met

• Develop and manage the annual IT budget, ensuring cost efficiency and value optimization
• Define and implement long-term IT roadmaps and continuous improvement initiatives
• Drive cost optimization through license management, service rationalization, and process improvements

• Implement and monitor security protocols to safeguard systems, data, and networks
• Manage antivirus, firewall, backup, and disaster recovery systems
• Ensure compliance with internal policies, industry standards, and regulatory/audit requirements

• Plan, execute, and deliver IT infrastructure projects aligned with business priorities
• Establish and enforce IT policies, procedures, and best practices to maintain operational excellence

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• Minimum 10 years of experience in IT operations and infrastructure, preferably within a regulated or enterprise environment
• Proven experience managing enterprise IT environments, including:
• Cloud platforms (e.g., Microsoft 365, Azure)
• End-user computing (endpoints, device management)
• Network and infrastructure services
• Solid working knowledge of:
• IT service management practices (e.g., incident, problem, and change management)
• Information security principles and controls
• Vendor and service provider management, including SLA governance
• Demonstrated experience working with auditors, regulators, and senior business stakeholders, with the ability to manage compliance requirements and communicate effectively at all levels
• Strong analytical and problem-solving skills, with the ability to lead incident resolution and drive root cause analysis
• Excellent communication, coordination, and stakeholder management skills, with the ability to bridge technical and business perspectives