Academy Operations & Student Services Engagement Executive

placeNovena scheduleFull-time calendar_month 

Job Summary

We are seeking an Academy Operations & Student Services Executive to drive efficient training operations, enforce Standard Operating Procedures for compliance, and manage student services from enquiry through course completion to deliver a positive learner experience.

Responsibilities
  • Implement and monitor Standard Operating Procedures to ensure operational and regulatory compliance within the academy
  • Manage student enquiry follow-ups to maximize enrolment conversion rates
  • Coordinate enrolment processes to facilitate smooth student onboarding
  • Oversee student progress tracking and support through course completion to enhance learner satisfaction
  • Collaborate with training teams to support seamless training operations and resolve operational issues promptly
  • Maintain accurate records and documentation related to student services and training activities
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