Service Advisor / Customer Service

Company Overview

ComfortDelGro Engineering Pte Ltd, a subsidiary of ComfortDelGro Corporation Ltd, is Singapore’s largest state-of-the-art passenger car maintenance and repair workshop, driven by a dedicated team committed to quality automotive services.

Job Summary

You will play a vital role in ensuring the smooth operation and customer satisfaction of our automotive services.

• Engage with customers via phone, email, online platforms, and face-to-face to deliver professional and attentive service
• Coordinate repair and maintenance scheduling to ensure timely and seamless service delivery
• Troubleshoot customer issues by analyzing concerns and providing effective solutions or escalating complex cases
• Maintain accurate records of customer interactions, warranty claims, and payments for operational transparency
• Identify and suggest process improvements to enhance customer satisfaction and service efficiency
• Collaborate with cross-functional teams to resolve customer concerns promptly and effectively
• Continuously update automotive product knowledge to provide accurate and reliable information to customers
• Support ad-hoc operational duties to maintain smooth workshop functioning

• 1–3 years of experience in customer service or hospitality, preferably in the hospitality/customer service industry
• Experience in the automotive industry is a plus
• Proficient in Customer Relationship Management (CRM) systems and Microsoft Office suite
• Strong communication and interpersonal skills demonstrated by effective listening, empathy, and response to customer needs
• Excellent problem-solving and critical thinking skills applied to handle diverse customer queries
• Adaptable and flexible with the ability to multi-task in a fast-paced environment
• Team player with a positive attitude and commitment to upholding the company’s brand image
• Hold a valid Class 3 Driving License
• Willingness to work a 5.5-day week (Mon–Fri: 8am–5pm, Sat: 8am–12pm)
• Open to working at service centers located in Ubi or Loyang