Senior Vice President, Policy Servicing - HSBC Life - HSBC
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as Senior Vice President, Policy Servicing.
In this role you will:
- Deliver end to end services to policyholders across each service touch point throughout the entire policy life cycle
- Act as a change agent to challenge old ways of operations and implement breakthrough improvements. Create culture of improvement by identifying and removing any operations barriers and consistently undertake next level of details for process and organizational design to achieve an optimal model to operate
- Base on the proposed operating model and guiding principles, develop the end to end control process and support requirements in cost effective and efficient way
- Take control of the end to end process to develop and execute Lean Six Sigma business improvement program to improve process efficiency and enhance customer experience
- Ensure effective process efficiency of overall end to end policy administration and end to end services are delivered in accordance with procedures and service standard and the business operates in accordance with regulatory compliance requirements.
- Continuous to support life operating systems improvement, procedures and processes streamlining
- Management oversight of outsourced policy administrative functions
- Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
To be successful you will need:
- Extensive relevant working experience in life insurance operations or project management
- Strong people manager with leadership experiences and first line of defense experience
- Knowledge of insurance product and local regulatory requirements for life insurance
- An analytical mindset; Excellent verbal and written communication skills
- Ability to balance cost limitations with the wider needs of the company and its people
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i"