Customer Service Executive (Automotive) - Geylang

apartmentJTE Recruit placeGeylang scheduleFull-time calendar_month22/10/25

Our Client:

Automotive Industry
Mondays to Friday 8.30am – 6pm, Alternate Saturdays 8.30am - 12.30pm
East - Ubi
Basic UP $3500 + Performance Bonus

Responsibilities:

Ensure high-quality customer service across multiple automotive brands.
Track and manage key service metrics, including Net Promoter Score (NPS) and Customer Satisfaction Index (CSI), to maintain service excellence.
Analyse customer feedback from surveys, complaints, and escalations; identify service gaps and implement action plans with aftersales teams.
Prepare and present reports on service quality trends and KPIs to support data-driven decisions.
Design and execute customer delight initiatives, including seasonal programs, to enhance overall satisfaction.
Ensure compliance with service processes and recommend improvements to boost operational efficiency and service quality.

Requirements:

Experience in automotive customer service or aftersales operations is preferred.

For interested applicants, please click “QUICK APPLY”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Shanice Teo Le Yi | EA Reg No: R1986162

JTE Recruit Pte Ltd | EA Lic No: 14C7215

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