Call Centre Agent (Banking/Call Centre)

apartmentHelius Technologies placeChangi scheduleFull-time calendar_month5/6/26

Work Timings: Rotational Shifts : Morning shifts up to 8pm

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2 months of training will be conducted at Changi Location/Jurong

Job Requirements:

Comfortable with using computer applications and tools.
Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:

Achieve set Customer Center targets (KPIs) while upholding service quality.
Ensure accuracy and compliance for customer requests.
Promote the Bank's products and services through cross-selling.
Assist customers in transitioning to the Bank's digital platform based on their preferences.
Uphold professional standards when interacting with customers
Demonstrate flexibility in work deployment as needed.
Assist Operations in managing customer requests and transactional follow-ups.
On the job training will be provided.

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