Senior Manager, Parts Sales & Service

By setting clear goals and objectives aligned with company strategy, the Senior Manager will enhance customer satisfaction, maintain high-value customer relationships, and optimize performance metrics, ultimately contributing to the overall success and profitability of the organization.

Job Description:

• To lead the Parts sales & Service dept.
• To ensure efficient operation, customer support and driving revenue growth through strategic planning and execution.
• Set clear goals and objectives for the team – alignment with company strategy and department targets.
• Develop and implement comprehensive sales strategies to maximise revenue.
• Analyze market trends and customer needs, identify growth opportunities and strategise.
• Monitor parts sales and service performance metrics, KPIs and targets, and take proactive measures.
• Engage with high-value customers regularly to maintain relationships and address their evolving needs.
• Ensure services meet customer-specific Service Level Agreements (SLAs) and implement performance improvement plans.
• Provide forecasts on customer needs to internal stakeholders and develop strategies for effective client solutions and inventory.
• Define KPIs for customer engagement and develop protocols for documenting and resolving client interactions.
• Manage the pricing strategies, sales targets, market offerings, and expected profits.
• Prepare and negotiate sales proposals, quotes, and contracts with stakeholders.
• Evaluate and act on customer feedback, developing plans to strengthen customer relationships.
• Other duties and assignments are as instructed by the superior from time to time.

Requirements:

• Bachelor’s degree in Business, Engineering, or related field; MBA preferred.
• 8-10 years of sales and service experience in the automotive, industrial, or manufacturing sector.
• Proven leadership and team management skills with a track record of achieving sales targets.
• Strong strategic planning and execution abilities.
• Proficient in market analysis and customer relationship management.
• Excellent analytical, communication, and negotiation skills.
• Proficiency in CRM software, willingness to travel, and adaptability to changing market conditions.