Customer Service Officer - Yishun

apartmentE-PROG TECHNOLOGY PTE. LTD. placeYishun scheduleFull-time calendar_month3/7/25

Job Description & Requirements

Process customer orders.
Process purchase orders to vendors.
Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
Monitor delivery schedules and expedite delivery of purchases.
Investigate and resolve problems with deliveries.
Process returns /claims. Arrange the return of damaged stocks to vendors.
Liaise and follow up with vendors on shortages or excess shipments.
Responsible for providing weekly reports as required.
Coordinates date and times of delivery to customers based on coordination with all departments applicable.
Develops and maintains relationships with purchasing contacts.
Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
Any other related projects/duties not indicated above will be assigned by the superior from time to time.
Liaison with sales, assist in processing quotations and orders loading.
To ensure timely delivery of shipments.
Constantly work on improving purchasing processes and developing cost-reduction initiatives.
minimum GCE “O” level or equivalent.
2-3 years of working experience in customer service or buyer field.
Proficiency in MS Office, especially MS Excel.
Knowledge of ACCPAC will be an advantage
Effective communication skills and negotiation skills.
Initiative and hardworking.
Follow-up and attention to detail.

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