Customer Service Officer

Specific Responsibilities:

• Oversee the day-to-day management of all aspects of customer service.
• Coordinate order processing, inventory control, and delivery scheduling.
• Promote excellent customer service and ensure consistent customer satisfaction.
• Manage service complaints and provide solutions in a professional manner
• Perform billing tasks, including invoicing and data entry.
• Liaise with suppliers and transport partners for smooth flow of goods
• Handle escalations related to stock discrepancies, delays, or damages
• Process customer orders, returns and exchanges.
• Coordinate with operations team to resolve customer issues promptly
• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.
• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements:

• Higher NITEC or Diploma or its equivalent.
• Good understanding of customer account management.
• Friendly, service-oriented, and customer-focused attitude.
• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook)
• A reliable and collaborative team player
• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.

Working Location: 24 Penjuru Road, #01-06B, ALOG Commodity Hub, Singapore 609128.

Working Hours: Monday - Friday (9:00am - 6:30pm)