Operations Management Trainee (Overseas posting)

As KOI continues to expand in global markets, we are seeking strong candidates for new opportunities across Southeast Asia. This position will be under KOI International Operations team and posted across countries in the region for both training and/or employment.

Job Description:

• Oversee the daily store operations and its manpower planning.
• Complete intensive operational training at designated outlets within specific timeline, with shift required.
• Hire, train, motivate and manage the team to achieve the best results.
• Responsible for admin duties in the outlet including but not limited to inventory management, sales forecast, invoices consolidation, generate reports such as sales report or costing report and attend management meetings.
• Assist management team to streamline operations SOP and training materials with management targets to ensure accuracy and high productivity of outlet operations.
• Execute quality control procedures to ensure product quality and stability.
• Conduct monthly inventory checks in operating equipment and supplies.
• Work closely with relevant personnel at all levels by maintaining an effective communication, to ensure smooth execution of various activities/promotions.
• Ensure smooth operations of the store with compliance to product quality, hygiene & safety standards.
• Appraise employees for their performance regularly and provide feedback to improve performance.
• Involve in investigation of issues relating to customer feedback on service and product quality.
• To maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Ensure that the handover, closing and opening procedures are complete in each shift.
• Perform other duties/tasks as required.

Requirements:

• Minimum 1 year of experience at supervisory role in managing a Cafe/Restaurant/Fast food sector or other sectors.
• Preferably at least a Diploma in equivalent field.
• Good people management skills, strong communication skills and hands-on duties.
• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
• Ability to prioritize tasks and manage time effectively. Team player and able to work independently when needed.
• Service oriented, good time management with ability to handle various tasks/projects simultaneously.
• Excellent interpersonal skills with the ability to communicate with all levels of employees.
• We regret to inform that only shortlisted candidates will be notified.