Attractive Job Opening for Systems Engineer (Digital Workplace) in Singapore - Bedok
Job Description: Systems Engineer (Digital Workplace)
Responsibilities:
Microsoft Endpoint Manager- Device Deployment & Configuration:
○ Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobile devices).
○ Configure and maintain device images, ensuring compliance with security and performance standards.- Device Security & Compliance:
○ Implement and enforce security policies for devices, ensuring threat protection and compliance with regulations.
○ Regularly update and patch devices to address vulnerabilities.- Endpoint Management:
○ Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting.
○ Troubleshoot and resolve hardware and software issues on end-user devices.- Software Management:
○ Oversee deployment and updates for operating systems, applications, and software licenses.
○ Ensure software compliance and manage software licensing.- User Support & Training:
○ Provide technical support for end-user devices, addressing issues and inquiries.
○ Develop and deliver training and documentation to enhance user device management.- Asset Management:
○ Maintain an accurate inventory of end-user devices, including specifications, warranties, and locations.
○ Monitor device lifecycles and recommend replacements or upgrades.- Performance Optimization:
- PowerShell Scripting:
○ Use PowerShell scripting to automate device management tasks and improve operational efficiency.
OKTA- Okta Management:
○ Implement authentication flows, including adaptive MFA, role-based access control, and flexible authorization.
○ Configure factor enrollments, sign-on policies, and application policies.- Security & Compliance:
○ Implement security best practices to protect sensitive data and ensure compliance with privacy regulations.
○ Manage access controls, authentication, and authorization within Okta.- Integration & Customization:
○ Integrate applications using SAML, OAuth, and OIDC protocols.
○ Perform business use case analysis and implement POCs within Okta.- User Support & Training:
○ Provide technical support, troubleshoot issues, and assist with user training for Okta.
○ Create and maintain Okta user documentation and training materials.- Monitoring & Reporting:
○ Monitor Okta performance and usage, proactively identifying and resolving issues.
○ Generate and provide reports on Okta usage and performance for management.
Google Workspace- Google Workspace Administration:
○ Manage user accounts, permissions, and groups within Google Workspace.
○ Implement and enforce security policies for Google Workspace to ensure data protection and compliance.
○ Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meet organizational needs.- User Support & Training:
○ Provide technical support to end-users, addressing issues related to Google Workspace applications.
○ Develop and deliver training on Google Workspace best practices and functionality.- Performance Monitoring & Reporting:
○ Monitor Google Workspace usage and performance, ensuring optimal service and uptime.
○ Generate reports on user activity and service health for management.
Zoom- Zoom Administration:
○ Configure and manage Zoom accounts, user roles, and settings to ensure smooth operations.
○ Implement security features for Zoom meetings and webinars, including encryption, authentication, and access controls.- User Support & Training:
○ Provide support for Zoom-related issues, troubleshooting video and audio problems, meeting setup, and integrations.
○ Develop training materials and conduct sessions to ensure users can effectively use Zoom for meetings and webinars.- Integration & Customization:
○ Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace, Microsoft 365).
○ Customize Zoom settings to meet the organization's workflow and compliance requirements.- Monitoring & Reporting:
○ Monitor Zoom usage and performance, ensuring high availability and optimal user experience.
○ Generate reports on Zoom meetings, usage, and performance metrics for management.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-10 years of experience in identity and access management, end-user device management, and support.
- Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS, Android).
- Strong knowledge of endpoint security best practices and compliance requirements.
- Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft Endpoint Manager, AD).
- Familiarity with cloud-based collaboration tools (Google Workspace, Microsoft 365, Zoom).
- Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, and Zoom.
- Experience with scripting and automation via APIs.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.