Transport Operations Coordinator (Vendor Management) - Govt/Mon-Fri - LXY

Job Description

As a Coordinator within the Vendor Management Team, you will support the planning, coordination, and management of transport services for children in out-of-home placement. This role plays a critical part in ensuring timely, safe, and reliable transport arrangements to support children’s schooling, medical and psychological appointments, and access visits.

Key Responsibilities

• Manage and coordinate all transport requests, including setting up communication channels and handling related administrative tasks.
• Liaise with internal stakeholders, vendors, volunteers, and service providers to ensure transport arrangements are executed as planned.
• Attend to enquiries and provide on-ground support when required, including being on standby to assist with transport for children aged 1 to 18, including those with special needs or behavioural challenges.

• Update and maintain accurate records and databases of transport requests.
• Support the generation of statistics and reports for management review and policy evaluation.
• Verify transport claims and supporting documentation for accuracy and compliance.

• Work with the team on technology-enabled solutions to improve operational efficiency and workflow effectiveness.
• Support process improvements and administrative enhancements within the Vendor Management unit.

• Assist with general administrative duties and ad-hoc tasks as assigned by the supervisor.

• Diploma or above in any discipline.
• Meticulous, well-organised, and attentive to detail.
• Proficient in Microsoft Outlook and Excel, and comfortable using online or mobile systems to manage high volumes of data.
• Able to work independently and collaboratively with internal and external stakeholders.
• Good command of written and spoken English.
• Strong interpersonal skills, with willingness to interact with clients, volunteers, and vendors.
• Comfortable working in an operations-driven environment with time-sensitive requests.