IT Executive (End User L2 Support) - Healthcare

Join a dynamic team responsible for managing and optimizing IT infrastructure and networks to ensure seamless operations. This role focuses on cloud services implementation and providing first-level IT support to enhance user experience.

Responsibilities:

• Oversee the management of IP networks and IT infrastructure, including administration, monitoring, and backup operations.
• Implement and maintain various SaaS Cloud Services (e.g., Azure AD, Office 365, Teams, and Intune).
• Manage Fortinet Firewall and VPN, with a preference for knowledge in Fortinet Secure SD-WAN.
• Assist with user account administration and access matrices, particularly during onboarding and offboarding.
• Support the setup of new centers by scoping IT network and end-user requirements and overseeing the procurement and implementation of IT services and equipment.
• Provide first-level IT support for end-user computing issues related to PCs, laptops, and mobile devices, especially for designated centers.
• Assist with IT audits, monitor IT asset movement, and manage the creation and deletion of user accounts on external systems.
• Handle IT-related administrative tasks, including contract renewals, user folder access, and asset tracking.

Requirements:

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Management Information Systems, or a related field.
• Minimum of 3 years of experience in on-premise and/or cloud IT infrastructure administration and service desk support.
• ITIL and/or Cybersecurity certifications are advantageous.
• Familiarity with cloud solutions, VM, networking systems, firewalls, and routing protocols.
• Proficiency in managing user access, internal controls, and providing end-user support.
• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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