Field Service Engineer

Position Overview:

The successful candidate will be responsible for ensuring world-class support, rapid issue resolution, and proactive alignment with our customers’ requirements.

Key Responsibilities:

1. On-Site Technical Support & Failure Analysis

• Provide product maintenance and repair at customer sites and OSAT (Outsourced Semiconductor Assembly and Test) locations.
• Support initial fault-finding and failure analysis by recording and assessing electrical output data. Review and interpret tester data logs in support of failure analysis.
• Coordinate with internal engineering teams (design, manufacturing, SQE) to conduct in-depth failure analysis and implement sustainable solutions.
• Support systemic root-cause investigations by collecting relevant data and providing detailed and accurate service reports.
• Own external customer communication: manage expectations, present findings clearly, and de-escalate issues when needed.

1. Internal Cross-Functional Collaboration

• Collaborate closely with immediate colleagues, Technical Sales engineers, Project Managers, Quality Engineers, and Design Centers to communicate customer requirements and technical risks.
• Support colleagues with knowledge-sharing and advice wherever possible.
• Translate customer feedback into actionable tasks for internal teams, making sure each team understands the "why" behind their deliverables.
• Act as the buffer between the other in-house teams and the customer, filtering escalations appropriately and helping maintain a stable working relationship.

Required Qualifications:

• Associate degree or above in Electrical Engineering, Mechanical Engineering, Material Science, or a related technical field.
• Minimum 5 years of experience in customer-facing engineering roles, preferably within the semiconductor industry.
• Direct experience working with tier-1 foundry customers is highly preferred.
• Strong technical communication skills in both English and Mandarin.
• Proven ability to work with cross-functional teams and balance tactical execution with long-term customer engagement.
• Basic knowledge of electrical components and the ability to understand circuit principles. Proficiency in using PCB design tools such as Cadence is highly preferred.
• Experience in PCB, IC packaging, probe card, or other semiconductor-related hardware is a plus but not strictly required.

Preferred Traits:

• Calm under pressure, able to defuse escalations with professionalism and empathy.
• Proactive, with a strong sense of ownership over both customer satisfaction and internal team coordination.
• Strategic mindset with the ability to zoom out from day-to-day firefighting and contribute to long-term customer and technology direction.