Senior Customer Service Executive (Semiconductor)
Adecco Geylang Full-time
The Opportunity:
Adecco is partnering with a global leader in the semiconductor industry, supporting major technology companies worldwide with advanced manufacturing and supply chain capabilities, and we are seeking to hire a Senior Customer Service Executive for the business!The successful incumbent will manage day-to-day customer interactions following order confirmation, ensuring service quality and timely resolution of enquiries or issues. Additionally, to work cross-functionally with internal stakeholders to support order fulfilment, maintain customer satisfaction, and communicate customer requirements effectively within the organization.
- Full-time, permanent opportunity
- Work hours: Mondays - Fridays, 9am - 6pm
The Job:
- Act as the primary point of contact for customers, managing day-to-day communication and ensuring timely resolution of enquiries.
- Support quotation, order management, and customer account activities by coordinating closely with internal operations, finance, and commercial teams.
- Maintain and update pricing, product, and order information within internal systems to ensure data accuracy and smooth order processing.
- Work with internal stakeholders to investigate and resolve issues related to orders, pricing discrepancies, billing matters, or delivery commitments.
- Review customer demand forecasts and order commitments, coordinating internally to support production planning and service delivery.
- Prepare reports to support customer discussions and account reviews.
- Manage customer escalations related to orders, delivery timelines, or operational issues and ensure timely follow-up.
The Talent:
- Minimum 5 years of experience in customer operations, account management support, order management, or inside sales within a manufacturing environment.
- Experience supporting global customers and cross-functional teams will be advantageous.
- Strong analytical, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced, customer-focused environment.
Next Steps:
- Prepare your updated resume and email [email protected] to apply. We'd be happy to hear from you!
- We regret that only shortlisted candidates will be notified.
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181
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