Customer Service Executive - Ecommerce [ Gems & Jewelry ]

Basic Salary: $3000 - $3300

Responsibilities:

• Provide customer care across walk-in, phone, email, and social media channels to maintain a positive brand experience.
• Handle inquiries, complaints, and sales questions to ensure customer satisfaction and retention.
• Act as primary contact for repairs and returns, coordinating with the repair team for efficient resolution.
• Manage e-commerce operations, including content, order fulfillment, and timely delivery.
• Create marketing and product collaterals: brochures, flyers, packaging, videography, webpages, translations, and POS materials.
• Collaborate with departments to align customer service, marketing, and order fulfillment with company objectives.
• Perform additional tasks in customer service, marketing, or order fulfillment as needed.

Requirements:

• Relevant experience in customer service or sales support role.
• Knowledge in basic graphic design and content creation.
• Good communication skill

Click on the Apply Button and we will be reaching out to you.

Randy Lee R1878689 | One Vogue Pte Ltd 19C9629