BOSS - Senior / Sales Associate - Town

apartmentHugo Boss placeToa Payoh scheduleFull-time calendar_month20/4/26

Sales Associate

General

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

People

Participate in regular trainings to continuously develop
Follow all induction related processes (e.g. Induction Workbook)

Product

Continuously increase product knowledge
Follow all provided Collection Training & VM Guidelines
Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
Support in all merchandise related processes (e.g. deliveries & returns)
Support in all stock take & cycle counts related processes

Performance

Be familiar with all company store & individual KPI’s & targets
Follow all provided action plans to improve productivity
Supporting in all operations for loss prevention & stock management
Build & maintain a strong commercial awareness of competitors & local markets

Customer Service & CRM

Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
Establish a customer centric mindset to ensure customer experience
Responsible for CRM data gathering & quality management
Support Store Management in transaction, complaint & return handling

Processes & System

Proficient utilization of business systems & latest technology
Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)

Requirements :-

Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
Passionate & knowledgeable about the brand
Commercial mindset
Excellent communication skills at all levels
Ability to be flexible & adaptable to the need of the business
Willingness to constantly learn & develop
Proficient utilization of business systems & latest technology
High cultural knowledge & awareness
Perceptive of customer needs

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