Customer Service Executive / Customer Service Assistant

Requirements:

• Minimum GCE ‘A’ Level or above.
• Minimum 2 years or 5 years relevant experience in customer service field
• Good communication skill with proficiency in written and spoken English
• Ability to speak mandarin with the mandarin speaking unit owners is an advantage
• Good organizing skills in records keeping
• Proficient in MS Office application
• A good team member, independent and able to work under pressure
• Able to work OT on weekends and public holidays when assigned
• 5 days work week

Primary Role and Responsibilities :

• Work place at assigned project site
• To carry out pre-inspection and follow up works on units
• To prepare and ensure units are ready for handling over to unit owners
• To handle and manage the process of handing over the units to unit owners
• To handle all queries and feedbacks promptly from unit owners on defects issues and any relevant follow up
• To co-ordinate and monitor the progress of defects rectification works with contractors and relevant departments
• To perform administrative and clerical functions
• To maintain up-to date, accurate records and documentation
• To prepare reports on hand-over and defect rectification progresses for a timely reporting
• On job training will be provided
• Any other duties as assigned

Candidates with fewer years of experiences shall be considered for the position “Customer Service Assistant”.