Customer Service Executive - MNC Engineering - Jurong East

Industry: Engineering

Our client, a leading MNC engineering company, is seeking a motivated and customer-focused Sales & Customer Support Executive to join their dynamic team at Jurong East. If you have strong experience in order management, customer service, and a passion for delivering excellent support, we want to hear from you!

Key Responsibilities:

• Coordinate and process business inquiries, working closely with internal teams and customers to meet expectations and deadlines.
• Prepare and issue commercial quotations promptly and accurately.
• Manage and monitor orders through to shipment, liaising with manufacturing plants and sub-suppliers.
• Enter and maintain quotes, orders, and customer data; check stock availability as needed.
• Partner with Application Engineers to provide technical support and solutions for electrical equipment during quotation and order stages.
• Meet and exceed KPI targets related to sales, quotation turnaround, order management, customer satisfaction, and hit rates.
• Collaborate with clients to address conflicts or design changes proactively to avoid project delays.
• Support the Sales team by working closely with production, engineering, and quality assurance departments.

Requirements:

• Diploma, GCE 'A' Levels, or equivalent qualifications.
• At least 3 years of experience in customer service, sales coordination, or order management, with a strong track record.
• Hands-on experience with SAP systems is highly preferred.
• Strong proficiency in English (spoken and written).
• Customer-first mindset with attention to detail, responsiveness, and professionalism.
• Proficient in MS Office and project management software (e.g., MS Project).
• Self-driven, independent, and results-oriented work style.
• Able to work under pressure and eager to learn and grow.

• Work with a reputable name in the engineering industry.
• Collaborative and supportive team environment.
• Opportunities for professional development and career advancement.