IT Change Manager

The ideal candidate will have a strong background in training, development, communications, and Salesforce projects.

Responsibilities:

General:

• Execute and support a comprehensive change management plan while assessing change impact.
• Engage in stakeholder management to ensure alignment across client's project teams and business units.
• Coordinate closely with the Project Manager to align change management and project timelines.
• Provide weekly updates and documentation to keep the organization informed.
• Supply necessary documentation to support change management activities.
• Able to work effectively with a regional project team.

Detailed Project Lifecycle Responsibilities:

Discovery:

• Analyze current processes to identify opportunities for value creation.
• Support user engagement sessions to refine functional requirements and maximize platform value.
• Facilitate future process development and documentation in collaboration with the development team.

Build Phase:

• Develop and organize enablement plans to prepare business users for platform adoption and UAT support.
• Create training materials, including decks and manuals, and oversee training program delivery.
• Address concerns and feedback from the client’s project team and business units.

UAT (User Acceptance Testing):

• Lead sessions with business units to clarify UAT involvement and validation requirements.

Go-Live:

• Manage organizational-wide communications for go-live phase.
• Ensure user training materials are comprehensive and supportive for client needs post-deployment.
• Facilitate post-deployment analysis to assess change impact and address client concerns.