[ref. x41991700] Toa Payoh - Change Management Executive(Knowledge System) - Up to $7K - JO-26025 - KT

You will play a critical role in ensuring change management in knowledge management.

• Strategize and develop the overall Knowledge Management Strategy
• Oversee overall knowledge management functions and aspirations, including but not limited to oral history, registry, systems etc.
• Conceptualize, plan and execute knowledge management initiatives, proper record management and affiliated system(s).
• Engage, influence and guide staff on proper records management practices and the use of records management related systems for better collaboration and building of institutional knowledge.
• Drive the adoption, readiness, and maturity in organization’s knowledge management.
• Instruct and provide advice to the nominated representatives from the business units and guide them on the day-to-day knowledge management related matters.
• Create, manage, review and streamline knowledge management SOPs / overall knowledge management plan.
• Plan, create and conduct knowledge management audit to ensure proper documentation and compliance with Instruction Manuals.
• Conceptualize and plan the development and growth of oral history function and drive the dissemination of these resources within the organization and sector.
• Formulate shortlisting of interviewees and follow-up on engagement and arrangements for interview sessions.
• Coordinate and work with Sponsor and consultant to select, prepare interview outlines and questions for target interviewee groups and individuals.
• Advise, supervise, train and/or guide volunteers on oral history.
• Recruit, select and train staff volunteers to ensure the sustainability and viability of oral history function
• Organize work and team to transcribe and summarize recorded interviews in according to guidelines.
• Conceptualize, plan and design outcome needed towards the final presentation of the project deliverables.
• Perform any other work tasks assigned by Supervisors.

• Bachelor’s degree in Social Sciences, Communications, Organizational Development, or a related field.
• Professional certification in Records Management, Knowledge Management (KM), or Change Management is a plus.
• At least 3–5 years of experience in knowledge management, records management, or a similar strategic documentation role.
• Prior experience in organizational change management, stakeholder engagement, or corporate communications.
• Experience in project management, especially involving cross-functional teams and volunteer coordination.
• Exposure to oral history projects, heritage work, or institutional memory-building initiatives is advantageous.
• Strong understanding of Knowledge Management frameworks, systems, and best practices.
• Ability to conceptualize and implement SOPs, guidelines, and knowledge audit processes.
• Experience in planning and conducting KM audits and compliance reviews.
• Proficiency in Microsoft Office Suite, especially Word, PowerPoint, Excel, and SharePoint.
• Experience with content management systems (CMS), data visualization dashboards, or collaboration platforms (e.g., Confluence, Notion) is a bonus.
• Strong writing, editing, and presentation skills.
• Excellent stakeholder engagement and influencing skills.
• Strong project management and organizational abilities.
• Detail-oriented with the ability to manage multiple initiatives concurrently.
• Highly self-motivated, creative, and passionate about building institutional knowledge.
• Strong interpersonal and communication skills, both written and verbal.
• Comfortable with training, guiding, and mentoring others including volunteers.

Location: Ghim Moh Road

Working Hours: Mon – Thurs: 8.30am – 6pm, Friday: 8.30am – 5.30pm

Work Schedule: Hybrid

EA 05C3053