Senior Executive / Assistant Manager, Admissions and Financial Aid

This position contributes to supporting all of the Division’s focus areas, including admissions operations, recruitment and outreach, financial assistance and scholarships.

Key Responsibilities:

• Assist in running the operations of Admissions work; spanning across admissions processes, systems and applicant journey, thereby contributing to meeting admission objectives and targets.
• Assist in developing and implementing marketing strategies and materials to attract suitable, quality students to SIT.
• Assist in organising events such as Open House, road shows, information sessions and outreach talks organised by SIT.
• Committed to providing a positive applicant experience, upholding service standards, professionally managing touchpoints and engagement with prospective students and the public, thereby upholding the image of the University and the Division.
• Work closely with Overseas University partners and SIT Directors of Programmes and Programme Leads to achieve enrolment goals.
• Manage specific functional portfolios/projects which contribute to collective goals.
• Support all of the Division’s focus areas, including admissions operations, recruitment and outreach, financial assistance and scholarships.

Requirements:

• Degree from a good University or Polytechnic Diploma
• Minimum 2 to 3 years of work experience, preferably with experience in administrative duties and customer service support in the education sector
• Good command of spoken and written English
• Good interpersonal skills required to work with professors, colleagues and students
• Strong commitment to service delivery
• Meticulous with strong organisational and administrative skills
• Able to multi-task, keen to learn, and can work well in a dynamic environment
• Able to lead in project teams, organise events, and work well in teams
• Able to work with tight deadlines
• Able to remain calm under pressure
• Proficient in Microsoft Office

Key Competencies:

• Good communication skills (oral/written/public speaking) and interpersonal skills
• Good customer service skills (Experience in service quality management will be a plus)
• Strong team player
• Ability to be a positive influence to others
• Critical thinking skills
• Foresight and adaptability to learn/change
• Resilience and grit
• Strong operational ability and process-driven capabilities will be an added asset
• Experience with coordinating production shoots and working with creative agencies will be an added asset
• Good understanding of social media marketing trends will be an added asset