Customer Service Officer/ Sales Support Officer - Bukit Merah

Responsibilities:

• Handle telephone and email inquiries related to the full range of products.
• Conduct basic desk research to support business development initiatives and assist in compiling and distributing relevant industry and product information.
• Manage the processing of sales quotations, sales orders, and delivery orders to ensure timely and accurate execution.
• Review relevant contracts, including sales agreements, blanket orders, and customer purchase orders.
• Coordinate with freight forwarders for both incoming and outgoing shipments.
• Assist walk-in customers with inquiries and product needs.
• Follow up on the status of sales quotations and orders to ensure smooth progression.
• Collaborate with the internal operations team to align manufacturing and delivery schedules.
• Address customer complaints and provide after-sales support as needed.
• Organize and maintain office records and filing systems.
• Support the Finance department by following up on outstanding customer payments.
• Generate and compile sales reports for submission to the Sales Manager.
• Perform other ad hoc duties as required by the Head of Department, in line with job responsibilities and evolving business needs.

Requirements:

• With 2 years of experience in a Customer Service or Sales Support role.
• Proficient in using Microsoft Excel, VLookup and Pivot Table.
• Proficient in using SAP system.

Registration No.: R23117856

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