Bedok - Customer Service Officer cum Telemarketing - Beauty
Ceramique Aesthetics Pte Limited Bedok Full-time
About the role
We are seeking a friendly and customer-focused Customer Service Officer to join our team. In this full-time role, you will be the primary point of contact for our customers, delivering exceptional service and support to ensure their needs are consistently met.As a key member of our customer service team, you will play a vital role in maintaining our reputation for excellence.
What you'll be doing- Make cold calls to our customers' database daily.
- Respond promptly and courteously to customer inquiries and requests via phone, email, and live chat.
- Provide accurate information about our beauty products and services, assist customers with appointment bookings, and address any issues or concerns.
- Maintain detailed records of customer interactions and follow up as needed.
- Collaborate with other departments to ensure seamless customer experiences.
- Contribute to the continuous improvement of our customer service processes and procedures.
- Excellent customer service skills with a proven track record of providing outstanding support.
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.
- Attention to detail and the ability to problem-solve and make sound decisions.
- Familiarity with beauty and skincare products, or a willingness to learn.
- Previous experience in a customer-facing role, preferably in the beauty or retail industry.
- Proficient in using computer systems and software, including customer relationship management (CRM) tools.
What we offer
At CERAMIQUE AESTHETICS PTE LIMITED, we are committed to providing a supportive and inclusive work environment where our employees can thrive. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your well-being.Join our team and be part of our mission to deliver exceptional customer experiences.
If you're interested in this role, we encourage you to apply now.
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