Key Account Customer Service Officer - Bedok
SF International Bedok Full-time
Key Responsibilities:
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- Provide solutions to resolve challenges while ensuring minimal impact on clients.
- Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- Demonstrates professionalism and empathy when handling challenging situations.
- Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- Work closely with relevant departments to ensure smooth consistent service delivery.
- Provide feedback and insights to improve overall customer care processes.
- Assist with any other duties or projects assigned by the reporting officer.
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