Executive/ Associate, Members' Services - Geylang

apartmentYMCA of Singapore placeGeylang scheduleFull-time calendar_month1/5/25

RESPONSIBILITIES

Work closely with the Head of Department to run the annual YMCA Mandarin Speaking Awards (MSA) and YMCA Plain English-Speaking Awards (PESA).
Assist the Head of Department in the planning, coordination and execution of administrative, operational and logistical tasks for both Awards.
Source and contact for prize sponsorship for the Speaking Awards and members’ events (if necessary).
General duties at Members’ Services department, including but not limited to:
Manage members’ communications including response to queries and complaints, as well as performance of service recoveries
Manage studio bookings
Manage Fitness & Dance courses, such as swimming classes and gym subscription
Manage revenue and payments with internal (other departments) and external (members, vendors, instructors, etc) clients
Manage NAV (Finance system) for membership, course and registration fees and payments
Maintain accurate membership records and databases
Maintain and update YMCA merchandise stock balance
Establish and maintain effective working relationships with internal (other departments) and external (members, vendors, instructors, partnering merchants, etc) clients
Develop and execute membership recruitment, retention & rewards campaigns
Promote and increase studio utilization and gym subscription
Plan, organise and facilitate programmes and activities for members
Develop marketing collaterals for monthly Members’ email blast
Send monthly membership renewals reminder and birthday emails to members
Source and collaborate with new partnering merchants to increase membership privileges, while retaining the current pool
Ensure on-going updates of SOP and Rules & Regulations related to membership, gym and swimming pool
Assist the Head of Department in the planning, coordination and execution of events
Track members’ involvement in volunteering

JOB REQUIREMENTS

Minimum “N” or “O” Level qualification, preferably in Marketing or events management with at least 1 year of relevant experience in events or membership organization
Pleasant personality with good customer service
IT savvy; able to work on the cloud and familiar with MS Office suite and MailChimp, CRM
Good communication, interpersonal and administrative skills.
A team player
Good organizational skills with ability to multi-task and work independently
Able to work on evenings and Saturdays for events

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