Housekeeping Supervisor (Guest Room Team Leader) - Toa Payoh

Position summary statement:

The Guest Room Team Leader (Hosuekeeping Supervisor) is full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of guest.

Primary Responsibilities:

• Establishes standards and procedures for work of housekeeping associates.
• Supervises, trains and retrains Housekeeping Associates.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Schedule and carry out periodical cleaning programs.
• Inspects apartments assigned to them for maintenance and cleanliness.
• Follow up on outstanding maintenance.
• To pay special attention to VIP apartments and residents.
• Pays special attention to sick residents.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Attends associate meetings to discuss company policies and patrons' complaints.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Makes recommendations to improve service and ensure more efficient operation.
• Counsel, motivate, train and discipline employees when necessary.
• Daily checks to ensure no linen or equipment abuse.
• Immediate reporting of any damage to furniture, fitting and equipment.
• Performs cleaning duties in cases of emergency or staff shortage.

• Support and uphold the company mission, vision and values.
• Ensure usage of Pan Pacific corporate policies of business conduct.
• Comprehend company’s (corporate) and property’s business.
• Demonstrate and is perceived as a role model for:
• Ability to deal with operational complexities
• Innovative thinking
• Professional maturity
• Service mindset
• Project management skills
• Development of people relations
• Communication effectiveness
• Infocomm Technology – Usage of Mobile Devices
• Understand the macro operations of all other operating department within the property.
• Measure the impact of people management on company’s performance.
• Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
• Daily stand ups
• Circulation of needed reports
• Industry information
• Orientation
• Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
• Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.
• Proficiently co-ordinate employment and consultancy agreements.
• Support internal best practices.
• Inspire associates to perform their work scope with a high level of quality and integrity.
• Participate in property-sponsored community events, career fairs, etc.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties and special projects as assigned.
• Workplace Safety & Security
• Ensure that master key is accounted for
• Briefing of staff on common causes of workplace injury