IT Assistant Executive (Application Support, Insurance Company, Career Exposure)

Job Responsibilities:

• Serve as the primary/secondary IT support contact for assigned business applications, including Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting, and others.
• Provide day-to-day application support to ensure stable and efficient system operations for business users.

• Handle user support requests, troubleshooting, and system error reporting across supported applications.
• Log, assess, and manage application incidents in accordance with IT incident management processes.
• Coordinate with internal IT teams and external vendors to resolve issues and restore services in a timely manner.

• Support User Acceptance Testing (UAT) for system enhancements, bug fixes, and configuration updates.
• Validate system fixes and confirm resolution with end users prior to incident closure.

• Support daily IT operational activities related to assigned systems.
• Communicate issue status, updates, and workarounds clearly to end users.
• Ensure adherence to IT policies, escalation procedures, and documentation standards.

• Apply basic Business Analysis skills to understand user requirements and system impacts.
• Possess knowledge of Big Data concepts to support better interpretation of data flows and business needs for system enhancements and decision-making.

Job Requirements:

• Diploma/Degree in IT or related discipline.
• Minimum 1 year of experience in IT Support, Helpdesk, Onsite, or Desktop Support preferred
• Diploma/Degree in IT or related discipline.
• Hands-on experience with Windows OS (Desktop & Server), endpoint management tools (Ivanti preferred), and ITSM/ticketing systems.
• Basic understanding of networking, IT security, and infrastructure.
• Exposure to Oracle and Microsoft SQL Server is an advantage.
• Familiar with Microsoft 365 and collaboration tools.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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