IT Assistant Executive (Application Support)

Job ID: 1631549]

Responsibilities:

• Provide primary or secondary application support for assigned business systems, including Merimen, TMoL, Dobuflo, StreamServe, Premium System and Sun Accounting.
• Deliver daily application and system support to ensure stable and efficient operations for business users.
• Handle user enquiries, troubleshooting, error reporting and incident resolution in line with IT incident management procedures.
• Coordinate with internal IT teams and external vendors to resolve application issues and restore services promptly.
• Support User Acceptance Testing (UAT) for system enhancements, fixes and configuration changes.
• Validate system fixes and confirm issue resolution with end users prior to incident closure.
• Support daily IT operational activities related to assigned applications.
• Communicate clearly with users on issue status, workarounds and resolution progress.
• Adhere to established IT policies, escalation procedures and documentation standards.
• Apply business analysis and data knowledge, including Big Data concepts, to better understand business requirements, data flows and system impacts (added advantage).

Requirements:

• Minimum Diploma in Information Technology or a related discipline.
• Candidates with no prior experience are welcome to apply.
• Hands-on experience with Windows OS (desktop and server), endpoint management tools (Ivanti is an added advantage), and ITSM or ticketing systems.
• Basic knowledge of networking, IT security and IT infrastructure.
• Familiarity with Microsoft 365, Microsoft Office and collaboration tools.
• Exposure to Oracle and Microsoft SQL Server is an added advantage.
• Good interpersonal and communication skills, with the ability to work collaboratively in a team.
• Ability to multi-task and manage multiple support activities effectively.

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