Tuition Sales Coordinator

placeAng Mo Kio scheduleFull-time calendar_month8/9/25

Overview:

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities:

Sales & Enrolment Support
Follow up with leads via WhatsApp, calls, and walk-ins
Conduct basic consultations to recommend suitable programs
Explain tuition centre offerings and promotions to prospective parents/students
Assist in trial class scheduling and conversion follow-up
Track and update enrolment database and lead pipeline
Support monthly enrolment targets set by the Centre Manager
Customer Service
Handle front-desk inquiries and walk-in customers
Attend to parents’ queries on schedules, payments, and student progress
Ensure prompt and professional communication (WhatsApp, phone, email)
Collect and record feedback from parents and escalate concerns when necessary
Administrative Duties
Maintain accurate student records (attendance, payment, enrolment forms)
Assist in class scheduling and coordination with tutors
Generate invoices, receipts, and follow-up on outstanding payments
Prepare reports for management on sales, attendance, and retention
Marketing Support
Help execute marketing campaigns (flyers, online posts, referral programs)
Prepare basic content for WhatsApp blasts or social media (optional)
Coordinate with marketing team for event logistics (e.g., open houses, roadshows)
Operational Duties
Ensure centre cleanliness, proper signage, and availability of teaching materials
Open and close centre when required
Support ad-hoc tasks assigned by Centre Manager

Requirements:

Minimum O-Level/Diploma
Sales or customer service experience preferred
Able to work evenings and weekends (when classes are ongoing)
Cheerful, proactive, and enjoys speaking with parents and students
Basic Microsoft Excel / Google Sheets knowledge

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