Assistant General Manager, F&B - Geylang
Marina Bay Sands PTE. LTD. Geylang Permanent
Job Responsibilities
- Assume the duties of the General Manager in his or her absence
- Manage restaurant operations and employees to deliver a dependable, high level of service to all guests consistent with company operational standards, workplace policies and procedures – including shift scheduling, delegation of job tasks, monitoring and supervision of service
- Promote good public relations and handle complaints or guests concerns
- Control guest flow in regard to customer service and maximizing revenue
- Control usage of all food and beverage items and appropriate use of equipment, tools and service equipment
- Observe and maintain daily condition of all physical facilities, furnishings and equipment in all areas and make recommendations for corrections and improvement as needed
- Participate in human resources activities: hiring/termination, compensation, timely performance reviews and merit increases, training, disciplinary and/or counseling measures.
- Ensure that employees at all levels of responsibility are treated fairly and consistently to achieve high morale and minimum turnover: promote teamwork and foster harmonious working climate
- Prepare and post effective employee work schedules to reflect operating forecasts and to ensure that employees are scheduled within the given budgetary parameters
- Ensure that all employees utilize the POS system and control cash and revenues as per company policies and procedures
- Gather and verify financial data as needed for reporting purposes: auditing, ensure accurate in-store accounting, P & L's, budgets, insurance, workmen's comp, liability and health benefits
- Maintain cleanliness of restaurant
- Coordinate with service providers and vendors for efficient and effective functions as directed by GM
- Understand all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items – food specifications, recipes, plate presentations, and quality
- Demonstrate knowledge of restaurant including ownership, history, locations, service and meal hours, frequent guest benefits and events
- Be dressed in proper attire and acceptable footwear.
- Facilitate scheduling of all employee meetings, training, informational and education sessions, and tracking attendance
- At least five (5) years of restaurant, club or bar supervisory experience, preferably in upscale establishments
- Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service
- Enjoys problem solving and can think outside-the-box in difficult situations
- Team oriented approach to management with a mindset of open communications
- Capable of building and managing relationships with multiple departments as well as key customers
- Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs
- Have a well-groomed, professional appearance
- Advanced to expert knowledge of liquors, cocktails, aperitifs, mixes, wines, vintages and wine pairings with food items on our menu, as well as proper handling and storage of wines
- Experience with opening and closing an establishment, purchasing food and beverage inventory, controlling and tracking inventories, training and managing employees, working with vendors and suppliers, gathering data for operational and financial reporting, and payroll
- Able to work on rotating shifts, including weekends and Public Holidays
- Working knowledge with computers, POS systems, calculators and touch screens
HARBOURVIEW INVESTMENT PTE. LTD.Geylang
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