Senior Project Manager, PMO-GBS (2-year contract) - Tampines

Job Purpose:

Acting as a strategic partner, the Senior Project Manager works across functions and geographies to embed governance, drive change management, and ensure transformation outcomes align with business strategy.

What You'll Do:

• Lead Transformation Projects – Drive cross-functional initiatives, including the setup, scaling, and optimization of Global Business Services across geographies.
• Manage Business Process Transitions – Oversee end-to-end migration of processes, ensuring seamless change management and business continuity.
• Establish Governance & Operating Models – Develop and implement governance frameworks, performance metrics, and operating structures to enable global service delivery.
• Oversee BPO Engagements – Support vendor selection, negotiate contracts, and manage BPO partnerships to ensure SLA compliance, performance optimization, and value delivery.
• Strategic Stakeholder Collaboration – Partner with senior leaders across finance, HR, IT, and operations to align transformation initiatives with business objectives and priorities.
• Project Planning & Reporting – Create project plans, budgets, timelines, and risk assessments; track progress through metrics; and provide insights and recommendations to senior leadership.

What You’ll Bring:

• Education & Credentials – Bachelor’s degree in Business, Finance, Operations, or a related field (MBA and/or PMP certification preferred).
• Experience – 8+ years in project management, including at least 5 years leading large-scale transformation or GBS-related programs; proven success in establishing GBS entities across regions.
• BPO & Vendor Management – Strong track record in engaging third-party providers, from onboarding and governance to performance optimization.
• Change & Process Excellence – Expertise in change management, process redesign, and operational excellence. Familiarity with Lean, Six Sigma, or equivalent methodologies is a plus.
• Leadership & Influence – Exceptional stakeholder engagement, communication, and presentation skills, with the ability to influence at executive levels and translate strategy into action.
• Technical & Analytical Skills – Proficiency with project management and analytics tools (e.g., MS Project, Excel, PowerPoint, portfolio management platforms); strong problem-solving and critical thinking abilities.