Vessel IT System Engineer - Bedok

Role Purpose

The Vessel IT Engineer is responsible for managing the day-to-day IT service operations, working closely with the Fleet division and remote team to support vessel IT operations. This role involves liaising with end-users and vendors to identify needs, resolve problems, propose improvements, and ensure compliance with corporate standards.

Role Accountabilities

• Oversee the design, implementation, and maintenance of IT infrastructure onboard vessels and at onshore facilities, including networks, hardware, software, servers, and communication systems.
• Managing communication systems such as satellite communication, radio communication, and other data transmission systems to enable effective real-time communication between vessels, shore offices, and other stakeholders.
• Implementing robust cybersecurity measures to protect vessels and ensuring compliance with industry regulations and standards for data protection.
• Conduct cybersecurity training to the offshore team.
• Work closely with the Fleet division for vessel-related projects.
• Lead and guide the remote helpdesk and Vessel IT team.
• Managing daily IT operational issues.
• Administrative handling of commissioning and decommissioning of vessels IT peripherals.
• Set policies and define service levels for vessel IT offerings and services.
• Manage contracts and communication with sub-suppliers and strategic partners relating to vessel IT.
• Ensure that IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited.
• Build and maintain strong partnerships with business and application owners and other IT managers.
• Participate in planning, estimating, reporting, scheduling, and resource management for projects and change enhancements in the area of ship and fleet management.
• Lead the implementation of application and verification procedures to ensure successful installation of systems hardware/software.
• Set up systems according to IMO requirements.
• Work with vendors and other teams to implement system changes according to requirements and checklists.

• Coach and support remote services operations team on any escalation to provide corrective actions and maximize customer satisfaction and team performance

• Actively manage agile service operations project progress against quality, standards, budgets and challenging actions, results, and activities
• Ensure compliance with established guidelines for accurate and timely project delivery milestones

Key Qualifications & Skills

• Bachelor’s Degree in Information Systems or a Diploma with a minimum of 8 years’ experience in multiple database technologies, operating systems, and managing database teams.
• Strong technical knowledge of both IT and OT equipment onboard vessels.
• Experience in managing daily IT operational issues, overseeing IT infrastructure, and ensuring compliance with licensing requirements for all software used within the company.
• Ability to coach and support remote services operations teams to maximize customer satisfaction and team performance.
• Proven experience in project management, including planning, estimating, reporting, scheduling, and resource management.
• Strong leadership skills and adherence to safety principles and guidelines.

• Excellent customer service skills
• Able to develop and maintain good working relationship with all levels of users and vendors
• Good vendor management skills and knowledge of industry best practices
• Strong troubleshooting and analytical skills
• A team player who is self-motivated and possesses good communication and interpersonal skills with stakeholders across all levels

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Reasonable adjustments can be made upon request based on understanding of those accommodations.

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