Commercial Executive (Sales & Order Management)

Job Summary:

We are seeking a dynamic and organised candidate to join our team as a Commercial Support Executive. In this role, you will support regional sales activities, manage orders, assist with procurement, and collaborate with cross-functional teams to ensure smooth and timely service delivery to our customers.

Key Responsibilities:

• Coordinate and support sales activities across regional countries.
• Provide administrative and coordination support to Sales, Service (After-Sales), and Parts teams.
• Prepare and process documents such as Quotations, Sales Orders, Delivery Orders, Invoices/Billing, Service Reports, and Certificates.
• Ensure accuracy, proper recording, and timely submission of documents.
• Support internal transactions between BUs (e.g. Sales ↔ Service ↔ Parts).
• Upload invoices and documents to customer/vendor platforms as required.

• Process and manage sales orders from entry to completion in a timely and accurate manner.
• Ensure all orders are fulfilled according to customer requirements to facilitate smooth billing.
• Monitor sales order progress and proactively follow up on pending or delayed items.
• Identify issues, propose improvements, and ensure smooth order fulfilment.
• Manage the full order lifecycle from quotation to invoicing and completion.
• Perform daily data entry/import of invoices and delivery orders into the accounting system.
• Ensure proper linkage between billing/invoices and stock withdrawals.
• Monitor order progress and follow up on pending items.
• Ensure timely and accurate customer billing

• Collaborate with production, operations and logistics teams to meet delivery schedules.
• Liaise with finance to ensure billing accuracy and timely invoicing.
• Liaise with Operations, Logistics, Service, and Parts teams for smooth fulfilment.
• Coordinate with Finance on billing accuracy and reconciliation.
• Support inter-departmental workflows.

• Maintain accurate pricing and order records of all sales transactions, ensuring data integrity in Companies ERP.
• Generate reports and analyse sales data to provide insights to the management team.
• Support weekly reporting and other administrative tasks as required.
• Maintain accurate sales and documentation records.
• Prepare weekly sales reports and receivables updates.
• Ensure data integrity in ERP/accounting systems.

• Handle incoming calls and route accordingly.
• Provide general administrative support.
• Ensure compliance with company policies and procedures.
• Support ad hoc tasks assigned by management.

 G.  Other Duties: Perform other duties or projects as assigned by the Company.

• Diploma or Degree in Business, Supply Chain, Logistics, Accounting, or related field
• 2–5 years of relevant experience in sales coordination, order processing, procurement, or admin support
• Proficient in Microsoft Office (especially Excel); experience with ERP/accounting systems is an advantage
• Familiar with sales documents (Quotation, Sales Order, Delivery Order, Invoice)
• Good coordination and organisational skills, able to handle multiple tasks
• Detail-oriented with strong accuracy in data entry and documentation
• Good communication skills and able to work with different departments
• Able to work independently in a fast-paced environment
• Able to start work within short notice / immediately preferred