Order Management Admin

Order Management / Customer Support Assistant (Fresh Diploma / Degree holders are welcome)

Our client US based MNC, an industry leader in driving innovation in high-performance computing, graphics, and visualization technologies. Join the team as an Order Management Assistant and gain hands-on exposure to AI and robotic process automation in a dynamic work environment.

Job Responsibilities:

• Process new orders and order changes within set service level agreements via SAP Order Management System.
• Create and manage Customer business partner records setups required in SAP system.
• Perform proper execution of Order Management processes.
• Participate in projects for process standardization, Continuous Process Improvement and process automation using available tools (e.g. AI, RPA).
• Perform order pricing analysis and be able to assist in collaborating with the Account Manager, Pricing Team and/or Sales to resolve order pricing issue.
• Assist in facilitating order shipment per customer’s requested delivery date and to meet corporate quarter-end revenue targets.
• Identify customer order data issues between systems and be able to perform some preliminary investigation before escalating to higher management and IT for further troubleshooting and resolution.

Job Requirements:

• Diploma or Degree in relevant discipline with 1 year working experience in SAP order management
• Fresh graduates with Diploma / Degree holder are welcome (Training provided)
• Experience in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform is an advantage
• Competent in Microsoft Outlook, SharePoint, Teams, Excel, and Word
• Excellent communication skills for both oral and written
• Ability to write clear, polite communications via email
• Technologically oriented and receptive to adopting AI.
• Able to multi-task on daily operational responsibilities as well as project related work in a deadline driven environment