Toa Payoh - Customer Service Manager
MODU K PTE. LTD. Toa Payoh Permanent
Duties & Responsibilities
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands
- Educates the salon customers based on their real needs during their visit to the shop
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach
- Acknowledges and resolves customer feedback and concerns
- Knows products inside and out to answer product queries
- Communicates and coordinates with team and management
- Ensures customer satisfaction and increases customer retention
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement
- Provides feedback on the efficiency of the operations and customer service process
- Bachelor’s Degree in Business, Commerce or relevant fields
- Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
- Consistently well-groomed according to the high appearance standards of the salon and the company
- High degree of professionalism in customer service
- Exceptional people skills
- High standards of customer communication skills
- Prior experience in the beauty line preferred
- Ability to stay calm and excellent in handling difficult customers
- Computer literate
Toa Payoh
Our Client in the 3PL Industry is currently hiring~
Customer Service Manager | Logistics | Retail | Up to $4800
JOB DESCRIPTION
• Maintain inventory accuracy in customer’s WMS system
• Data compilation & reconciliation related reports
• Achieve...
KOLORIST PTE. LTD.Toa Payoh
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...
RMS Marine & Offshore Service (Singapore) Pte. Ltd.Bukit Batok, 10 km from Toa Payoh
Roles & Responsibilities
• Manage key customer accounts with a strong customer-centric approach
• Act as a bridge between business managers and customers to ensure smooth communication and understanding
• Promote and share the full range of goods...