Senior Freight Sales Support Executive |West region

1. Provide day-to-day support for sales-related activities within the CargoWise (CW) system, ensuring data accuracy and adherence to internal procedures.
2. Serve as a key point of reference for the Sales team on CW sales module usage, pricing setup, and data configuration.
3. Review and validate sales entries, identifying inconsistencies early to minimise downstream billing and operational issues.
4. Assist Operations teams in resolving sell rating and auto-rating discrepancies.
5. Coordinate with Customer Service, Operations, and Finance teams to ensure proper setup and execution of customer quotations, ad-hoc rates, and contract pricing.
6. Support system initiatives including CargoWise enhancements, testing activities, and post-implementation alignment of sales workflows.
7. Prepare and support management reports related to sales and shipment data by extracting and consolidating information from CargoWise and AS400 systems.
8. Establish, update, and maintain Standard Operating Procedures (SOPs) to support finance and sales processes across Air, Ocean, and Logistics services.
9. Collaborate cross-functionally to ensure sales data is structured correctly to support invoicing, reporting, and financial controls.
10. Provide guidance and basic system coaching to users on best practices for sales entry in CargoWise.

Requirements:

1. Diploma or Degree qualification, or equivalent professional experience.
2. At least 5 years of experience in freight forwarding, with strong exposure to Air Freight operations.
3. Proven hands-on experience with CargoWise, preferably with involvement in system rollout, enhancement, or process improvement initiatives.
4. Prior experience working with large freight forwarding organisations is advantageous.
5. Strong attention to detail with the ability to analyse data, identify gaps, and propose practical solutions.
6. Good communication and documentation skills, with confidence in explaining system processes to various stakeholders.
7. Proficient in Microsoft Excel and PowerPoint, with the ability to support reporting and presentations.
8. A proactive, organised, and self-driven team player who works well in a collaborative environment.

Reg. No.: R23117344 (Tiong Tian Ho)

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